Introduction
This guide describes how to manage the On Hold Queues in Mimecast for Outlook. These hold messages placed there as a result of defined security policies defined by XGS IT. They are designed to prevent unwanted messages from reaching your Inbox. These could be messages:
- Considered as spam.
- Containing malicious characteristics.
- Failing Content Examination policies.
Images are not automatically displayed for held messages. End users must choose to download these for each message, after considering the security risk of doing so.
On Hold Queues
There are two On Hold queues. Both allow you to view the held message, and decide whether to release or reject them.
- Personal On Hold Viewer: Available to end users, and displays all a user’s held messages.
- Moderated On Hold Viewer: Available to administrators or designated overseer.
- If used by an administrator, it displays the held messages for all users.
- If used by a designated overseer (e.g. a Personal Assistant responsible for a Director’s email), it displays their held messages.
Messages not released or rejected from the hold queue after 14 days, are automatically removed.
How to manage On Hold Queues
- Click on the Mimecast tab in your Outlook client.
- Click on the On Hold Messages tab in your Outlook client.
- Click either the:
- Personal On Hold menu item to display the Personal On Hold viewer. Clicking on the On Hold Messages icon goes directly to the Personal On Hold viewer.
- Moderated On Hold menu item to display the Moderated On Hold viewer.
- Select one or more messages.
- Either click the:
- Reject icon.
- Release icon.
- Print icon (Moderated On Hold queue only).
- Forward icon (Moderated On Hold queue only).
If you are able to find the Mimecast ribbon tab in your outlook, it may not be installed onto your computer. Please submit a ticket to helpdesk@xgsi.com and we will assist with installing Mimecast for Outlook to your machine.