Help Articles

• Agent Portal

  • Creating Agent Teams

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• Excalibur

  • How to export report from Microsoft Dynamics NAV to Excel

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• xgsi.com

  • Weather notification banner on XGSI.com

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• Driver App

  • Forgot password for the Driver app?
  • Clear Cookies on the Driver App

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• MyXGS

  • What is MyXGS?
  • MyXGS Customer Portal – Major Releases
  • Update Receiving Hours & Requirements

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• Project Management

  • How to initiate a new IT Project

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• Getting Started

  • How to take a Screenshot
  • Ways to contact the XGS Help Desk Team

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• Account Management

  • Multi Factor Authentication
  • How do I Change my Password?
  • Update Github permissions for team members

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• Office365

  • How to set an auto reply
  • How to sync files to Onedrive
  • How to report phishing emails to IT
  • Get started with your Bookings page
  • How to send a secure message
  • Creating a Rule for Filtering Emails

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• Mimecast

  • How to log into Mimecast Personal Portal (Web version)
  • Managing Your On Hold Queues
  • Mimecast User Awareness
  • Held emails and what to do with them

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• Network

  • Connect with VPN using iPhone or iPad
  • Cannot connect to VPN
  • How to connect to the VPN

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• AS400

  • How To create AS400 session || My AS400 icon is missing
  • Optimizing the Picklist within the AS400

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