What is Mimecast User Awareness?
As part of our ongoing security focus, we’ve enabled a new feature in our email security platform from Mimecast that occasionally requires your engagement. The aim is to increase your awareness as a user of potentially harmful content embedded in email, and malicious links found in attachments.
What do I need to do?
The next time you click a link in an email, you will be asked to enroll your computer to continue. This is expected, and it is safe to enroll.
When prompted in the browser, enter your work email address and click Get Authentication Code. You’ll receive a one-time code by email to enter into your browser where indicated.
You will be asked to enroll on each device you use to access your work email (laptop, mobile, etc.). Bear in mind, you will need to re-enroll every 90 days, or if you delete your browser cookies.
What will I see?
For a small percentage of links that you click on in emails, you will be shown a page with information about the website you are trying to access.
You’ll be asked to decide if you want to continue to the website, or if you want to change your mind. By prompting you to think before you click, you can help to strengthen our defenses. Look out for useful Safety Tips shown throughout these pages, and click the Previous or Next links to view more.
If malicious content is found on the website you’re trying to access, you’ll be shown the page below. This lets you know that access has been blocked and you’ll need to close the browser. Click on the Show More link for more details, or email xgshelp@xgsi.com, to find out more information.
If you have any questions or need further help, please contact helpdesk@xgsi.com.